Credit Card Disputes: What You Need To Know

What You Need To Know About Credit Card Disputes 

Being able to use a credit card to make purchases is a convenience that many of us take for granted. But what happens when something goes wrong? What should you do if a charge appears on your bill that seems out of place, or if the product you purchased online never arrives? Or what happens if you lose your credit card, and someone uses it to make purchases? What can you do to protect yourself in those instances?

Here are five fast facts about credit card disputes to keep in mind.

1. In most cases, banks do not require your signature in order to hold you accountable for the credit card contract.
2. Your bank has the authority to amend the conditions of your credit card agreement with you at any time.
3. You have 60 days from the date on which you find an error on your credit card statement before you must file a written dispute with the credit card company. After that, you’re out of luck, as they say.
4. You are not obligated to pay the item or the interest connected with the disputed item while your dispute is being resolved.
5. Disputes about the quality of items are not considered to be a billing error.
6. Is there an erroneous charge on your credit card? Is it possible that the merchant did not provide what he or she promised? We can assist you in removing the fee.

You work hard to earn your money. It’s difficult to know what to do when a business or person charges you for a product or service and then fails to deliver. We understand how to challenge a credit card transaction. As credit card attorneys, we can simply get these charges removed from your credit card statement and get the dispute resolved.

If our initial efforts don’t resolve the dispute we then file a lawsuit under the Fair Credit Billing Act to have any incorrect charges erased from your credit card statement. We can force the lender to remove the charges and pay you damages, as well as attorneys’ fees and expenses, under this legislation.

What To Include In Your Credit Card Billing Error Notice

Your disagreement must be documented in writing. The Fair Credit Billing Act does not require you to be given written notice before exercising your rights.

1. Make a name for yourself. Make sure your letter includes your name, address, phone number, last four digits of your Social Security number, and entire account number.
2. Locate the disputed item (s). The name of the merchant, the whole account number or transaction number linked with the transaction, the date of the transaction, and the amount should all be included in the body of your message. Include a copy of the credit card statement and circle the offending transaction if you want to be absolutely clear that there is no misunderstanding about the dispute. Send it certified mail with a return receipt requested, and preserve a copy of the letter and its attachments for your records.
3. Describe the nature of your disagreement. Explain to your bank or credit card company why you need to dispute the transaction. Make your statement as detailed as possible.

When Credit Card Companies Ignore Disputes – What You Can Do About It

Please contact us. The Fair Credit Billing Act gives you some rights. We can seek statutory damages, real damages, costs, and attorney fees on your behalf. Your bank or payment card provider is required by law to pay us. Paying a debt you don’t owe is a bad idea. If an item on your credit card statement is erroneous, you should dispute it right away. Contact Credit Robin if you are still unable to receive satisfaction from your credit card provider or bank. We are delighted to assist you.

Allow Credit Robin to dispute any items on your credit card statement that you find to be incorrect. For a free, no-obligation consultation, call or contact us at 1 888-660-6544 or help@creditrobin.com